Privacy Policy

Privacy Policy – CalmiPaws

At CalmiPaws, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.calmipaws.co), place an order, or interact with us.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping and billing address, phone number, and payment details.
  • Device Information: IP address, browser type, time zone, cookies, and other technical data.
  • Usage Data: Pages visited, time spent on pages, referring/exit pages, and clickstream data.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you (order updates, customer support, promotional emails if opted in)
  • Improve our website and services
  • Prevent fraud and ensure site security

3. Sharing Your Information

We only share your information when necessary:

  • With trusted third-party service providers (e.g., payment processors, delivery services)
  • To comply with legal obligations
  • To protect our rights or respond to legal claims

We never sell or rent your personal information to third parties.

4. Cookies

Our website uses cookies to improve user experience, remember preferences, and analyse site usage. You can disable cookies through your browser settings, though this may affect site functionality.

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, including legal and tax obligations. You may request deletion of your data at any time (unless we are legally required to retain it).

6. Your Rights (UK & EU Customers)

If you are a resident of the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain data processing
  • Withdraw consent at any time

To exercise any of these rights, contact us at support@calmi-paws.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Security

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.

Contact Us For questions about this Privacy Policy or your data, please contact us at support@calmi-paws.com.

Last updated: 01-05-2025